Customer Service Representative

Akina Pharmacy

Customer Service Representative at Akina Pharmacy, providing exceptional service and support in healthcare communications. Handling inquiries, order confirmations, and issue resolutions in a high-volume environment.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional service to patients, providers, and healthcare partners as the first point of contact.
Ensure inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy.
Manage a high volume of inbound and outbound communications, accurately document customer and patient information, and support the seamless workflow of prescription orders.
Achieve defined daily qualitative and quantitative targets while maintaining an exceptional patient-satisfaction rating.
Collaborate with pharmacists and pharmacy technicians to effectively resolve customer issues and requests.

Requirements

What you’ll need

Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting.
Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically.
Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment.
Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).

Benefits

Comp & perks

Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment.
Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones.
401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%.
Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.
No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedocumentationmultitaskingorder management

Soft Skills

communicationempathyproblem-solvingcollaborationtime management