Akamai Technologies

Technical Support Engineer II

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: Israel

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Tech Stack

CloudKubernetesLinuxPython

About the role

  • Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers
  • Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security
  • Building and maintaining relationships with large enterprise customers as their primary point of contact for technical inquiries and issues
  • Owning the problem resolution and collaborating with internal teams
  • Analyzing technical issues and proposing solutions to prevent issues
  • Working closely with Engineering teams on customer issues

Requirements

  • 3+ years of experience providing technical solutions & support for Enterprise customers
  • Prior experience as an Escalation Engineer working with Support engineers, R&D and QA teams
  • Knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8s
  • Basic knowledge of any scripting Languages like Bash, PowerShell, and Python
  • High level of English - verbal and written
Benefits
  • Professional development opportunities
  • Flexible working hours
  • Mentoring programs
  • Internal events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Micro-segmentationZero TrustLinux Operating SystemWindows Operating SystemBasic NetworkingVirtualizationCloud TechnologiesKubernetesBashPowerShellPython
Soft Skills
problem resolutioncollaborationrelationship buildingtechnical supportcommunication