Security Practice Manager – Global West
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Overseeing team operations including recruitment, compensation, retention strategies, and performance evaluation to ensure optimal organizational effectiveness.
- Ensuring delivery, integration, and consultative excellence while addressing customer issues during or after integrations as an escalation contact.
- Setting and overseeing team goals, utilizing metrics to enhance efficiency, streamline processes, and ensure timely delivery of committed tasks.
- Monitoring and ensuring team members meet compliance on policies and procedures, such as Timesheet Completion, Project Updates, and Change Management Policy
- Building effective partnerships and negotiating across business units, setting goals, managing execution, and driving improvements in efficiency, scale, and quality.
Requirements
- Possess 10 years of experience managing teams of 12+ members, mentoring new hires, coaching staff, and working in customer-facing environments.
- Possess at least 5 years of experience in customer-facing roles, with expertise resolving escalations and incidents efficiently and effectively.
- Collaborate with and manage various internal stakeholders, creating structured roadmaps aligning team development with organizational objectives.
- Manage team performance, promote accountability, cultivate a positive work environment, and collaborate with training teams to address knowledge and skill gaps.
- Demonstrate expertise in areas such as TCP/IP, DNS, Web Applications, WAF, DDoS mitigation; travel 15-30% when necessary.
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TCP/IPDNSWeb ApplicationsWAFDDoS mitigation
Soft Skills
team managementmentoringcoachingcustomer servicecollaborationaccountabilitynegotiationperformance evaluationorganizational effectivenessprocess improvement