Akamai Technologies

Engagement Manager

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: Poland

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Maximize value, retention and growth throughout the customer life cycle
  • Help to build, innovate and evolve customers' security, performance or media delivery strategies
  • Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus
  • Be the strategist and technical advisor to architects and technology leaders of Akamai's premium customers
  • Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
  • Maximize customer satisfaction, retention, and growth based on the customer's needs and business requirements
  • Be the central point of contact for the customer and leading account team to deliver customer success
  • Respond to escalations when various program management issues arise and operational improvements to mitigate future risks
  • Ensure customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

Requirements

  • Be a customer advocate passionate about delivering technical solutions
  • Demonstrate experience in a customer-facing role within the Information Technology industry
  • Show understanding of internet network technologies, application and web security, web performance or media related technologies
  • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
  • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
  • Demonstrate experience in Program or Project management in a cross-functional and technical team
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementtechnical solutionsinternet network technologiesapplication securityweb securityweb performancemedia delivery strategies
Soft Skills
customer advocacycommunication skillsrelationship buildingcollaborationproblem solvingprioritizationoperational focusbusiness acumen