Akamai Technologies

Cloud Support Engineer

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 CRC 14,611,450 - CRC 26,300,550 per year

Tech Stack

AWSAzureCloudDNSTCP/IP

About the role

  • Ensuring that customers remain happy with products and services
  • Working with customers to solve technical problems
  • Acting as main contact to proactively analyze and solve technical issues
  • Collaborating with internal cross-functional teams to drive problems to resolution

Requirements

  • 2 years of relevant experience
  • High School / Bachelor's degree in Computer Science or equivalent
  • Understanding of VPN & Proxies
  • Understanding of cloud provider ecosystems such as AWS, Azure, etc
  • Understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS
  • Exposure to layer 3 / 4 technologies
  • Proficient in English with excellent verbal and written communication skills
  • Excellent communication and presentation skills
Benefits
  • healthcare
  • 401K savings plan
  • company holidays
  • vacation (in the form of PTO)
  • sick time
  • family friendly benefits including parental leave
  • employee assistance program with a focus on mental and financial wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VPNProxiesAWSAzureTCP/IPDNSHTTPHTTPSTLSlayer 3 technologies
Soft Skills
communication skillsverbal communicationwritten communicationpresentation skillsproblem-solvingcollaborationcustomer serviceanalytical skills
Certifications
Bachelor's degree in Computer Science