Akamai Technologies

Technical Support Engineer II

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

DNSLinuxTCP/IP

About the role

  • Learning and gaining in depth experience in network security
  • Resolving customer support cases for our worldwide enterprise customers
  • Acting as an escalation point for operational, network teams to ensure issues are resolved
  • Ensuring customer success while maintaining high customer satisfaction throughout all interactions
  • Working remotely to support our customers with the ability to travel on-site when needed
  • On-call shifts that may include nights, weekends, and select holidays

Requirements

  • Have 5+ years of experience in a similar role and a Bachelor's Degree or High School Diploma.
  • Have solid technical skills and understand Internet protocols such as DNS, HTTP, TCP/IP, and SSL.
  • Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
  • Have the ability to solve complex problems in situations that demand escalations or selection of resolution paths
  • Have ability to communicate professionally with customers and collaborate with internal stakeholders
  • Have an Intermediate proficiency in Portuguese (nice to have).
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network securityInternet protocolsDNSHTTPTCP/IPSSLLinuxWindowsNetworkingVirtualization
Soft Skills
problem solvingcustomer successcustomer satisfactioncommunicationcollaboration
Certifications
Bachelor's DegreeHigh School Diploma