Akamai Technologies

Product Support Engineer

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureDockerKubernetesLinuxSQL

About the role

  • Providing expertise in all technical components of the API Security platform.
  • Working remotely to assist Presales and post-sales customers and collaborate with internal teams to resolve issues effectively
  • Owning the resolution of complex support escalations from multiple stakeholders end-to-end
  • Deflecting technical escalations from reaching the R&D team
  • Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders
  • Reproducing customer issues, finding workarounds, and writing high quality bug reports and documentation
  • Working on-call shifts, including nights, weekends, and select holidays, may be required

Requirements

  • Have a Bachelor's Degree in Computer Science/Engineering or High School Diploma in a related subject
  • Have 4+ years of experience supporting B2B software products, including complex escalations, deployments, and SaaS platforms
  • Demonstrate capability to collaborate with Engineering and R&D teams to identify and resolve complex technical challenges effectively.
  • Show expertise in three or more areas: Linux, SQL, Docker, Kubernetes, AWS/Azure, web, APIs, networking, scripting, or related technologies.
  • Demonstrate expertise in prioritizing customers, ensuring responsiveness, and taking responsibility for delivering exceptional service outcomes.
  • Clear and effective English communication skills across technical and non-technical audiences.
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API SecurityLinuxSQLDockerKubernetesAWSAzurescriptingB2B softwareSaaS
Soft skills
collaborationproblem-solvingcustomer serviceresponsivenesscommunication
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering