Ajaib

SEO Marketing

• Conduct topical research to identify core themes, subtopics, and new content opportunities that align with our marketing goals.
• Write and optimize blog posts to ensure they are search-engine friendly and provide value to our readers.
• Update and improve existing content to keep information accurate and maintain high search rankings.
• Collaborate with SEO and marketing teams to ensure all content is aligned with our brand voice and strategy.
• Monitor performance by tracking key metrics via Google Search Console and Google Analytics to see how our content is performing.

SEO Intern

Operations

• Assist in monitoring operational KPIs to identify trends and areas where efficiency can be improved.
• Diagnose root causes of gaps, focusing on both process design and tools
• Help design and propose comprehensive solutions, incorporating new tools, features, standard operating procedures (SOP), automation, and manpower training as necessary.
• Collaborate with stakeholders from various departments, including Data, Product, Engineering, and Compliance, drive and deliver effective solutions.
• Implement solutions and closely monitor metrics to ensure sustained improvements.
• Build and maintain monitoring dashboards and a regular cadence to proactively maintain and optimize operational metrics.
• Proactively collecting improvement ideas from other operational departments

Process Improvement Analyst

Customer Success Manager

• - Monitor and track all incoming complaints and mass case escalation issues to ensure 100% visibility and timely resolution.
• - Update and maintain real-time case statuses in internal trackers, including Google Sheets and Slack threads, ensuring data accuracy.
• - Actively follow up and provide reminders to relevant internal teams regarding pending or unclosed cases to meet service-level agreements (SLAs).
• - Draft communication responses for compliance approval, including call scripts and email templates, to ensure professional and legally sound user interactions.
• - Support the Customer Success team in various administrative tasks to maintain overall operational excellence.

SEO Intern

Process Improvement Analyst

Customer Success Operations Intern