Aiven

Technical Account Manager

Aiven

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ApacheAWSAzureCassandraCloudDNSElasticSearchGoJavaKafkaLinuxMySQLOpen SourceOraclePostgresPythonRuby

About the role

  • Help customers/partners succeed, building successful relationships during the entire customer journey.
  • Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
  • Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments.
  • Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
  • Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
  • Extract and maintain account insights and capture in systems of record.
  • Participate in sales account planning and support account penetration/pipeline growth strategies.
  • Actively contribute to customer/partner stability, enablement, and growth.
  • Travel up to 40% of the time.

Requirements

  • Experience in a customer facing technical role; experience building relationships with executive and technical decision makers.
  • Fluency in one or more programming languages such as Java, Python, Go or Ruby.
  • Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
  • Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements.
  • Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups.
  • Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC.
  • A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch).
  • Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL (migration experience from Oracle to PostgreSQL is an asset).
  • Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners.
  • Attention to detail, good problem solving and project management skills.
  • Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services.
  • Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with experience driving change on behalf of customers.
  • Customer relationship management is highly desired.