Monster

Senior Support Engineer

Monster

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $84,100 - $111,300 per year

Job Level

Senior

Tech Stack

ApacheAzureCloudDockerElasticSearchGrafanaJavaKubernetesLinuxMongoDBOpenShiftOraclePerlPHPPythonRubyScalaSparkSQLUnixYarnZookeeper

About the role

  • Sr. Support Engineer to join us as we build cutting-edge technology solutions!\n
  • This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.\n
  • Key Responsibilities:\n
  • Serve as the final point of escalation and resolution for advanced technical support, handling highly complex products, escalated issues, and confidential security matters.\n
  • Provide advanced technical support to diverse audiences, including IT professionals, developers, architects, and executive management.\n
  • Take ownership of customer support experience by collaborating with teams, implementing troubleshooting best practices, and ensuring transparency.\n
  • Drive customer success and instill confidence in the Azure platform.\n
  • Offer best practice recommendations across the entire range of Azure resources based on customer solutions.\n
  • Clearly articulate recommendations in both written and spoken form to technical and leadership audiences.\n
  • Navigate complex and strategic customer events, understanding their requirements and needs.

Requirements

  • Fluent in English language (reading, writing, and speaking).\n
  • Minimum of 3 years' experience in a customer-facing or customer support role, with a strong ability to troubleshoot and solve complex technical issues involving multiple technologies in a team environment.\n
  • At least 2 years' experience with SQL Server or a similar database product.\n
  • Solid knowledge of performance tuning, database design, and T-SQL language.\n
  • Experience in capacity planning, sizing SQL Server environments, and configuring high availability solutions.\n
  • Ability to meet customer, and/or government security screening requirements for the role.\n
  • Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, and database migration to the cloud or SQL Server version upgrades.\n
  • Experience in creating technical documentation and sharing knowledge through training and mentoring.\n
  • Additional experience in the following areas is beneficial:\n
  • Containers: Docker, Kubernetes (k8), OpenShift, cloud storage, flannel.\n
  • Big Data: Apache Spark, YARN, Livy, ZooKeeper, Ranger, Knox, Polybase.\n
  • Machine Learning: SparkSQL, Java, Scala, Python, Jupyter.\n
  • Data Sources: MongoDB, Cloudera, Teradata, Oracle, DB2.\n
  • Monitoring: Collectd, Grafana, Fluentd, InfluxDB, Elasticsearch.\n
  • Familiarity with Linux script-based development environments and tools (Perl, Python, Ruby, PHP, etc.).