Technical Support Specialist – Weekday Overnight
Relativity
SQL
Senior Support Engineer
Monster
full-time
Posted on:
Location: Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $84,100 - $111,300 per year
Job Level
Senior
Tech Stack
ApacheAzureCloudDockerElasticSearchGrafanaJavaKubernetesLinuxMongoDBOpenShiftOraclePerlPHPPythonRubyScalaSparkSQLUnixYarnZookeeper
About the role
- Sr. Support Engineer to join us as we build cutting-edge technology solutions!\n
- This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.\n
- Key Responsibilities:\n
- Serve as the final point of escalation and resolution for advanced technical support, handling highly complex products, escalated issues, and confidential security matters.\n
- Provide advanced technical support to diverse audiences, including IT professionals, developers, architects, and executive management.\n
- Take ownership of customer support experience by collaborating with teams, implementing troubleshooting best practices, and ensuring transparency.\n
- Drive customer success and instill confidence in the Azure platform.\n
- Offer best practice recommendations across the entire range of Azure resources based on customer solutions.\n
- Clearly articulate recommendations in both written and spoken form to technical and leadership audiences.\n
- Navigate complex and strategic customer events, understanding their requirements and needs.
Requirements
- Fluent in English language (reading, writing, and speaking).\n
- Minimum of 3 years' experience in a customer-facing or customer support role, with a strong ability to troubleshoot and solve complex technical issues involving multiple technologies in a team environment.\n
- At least 2 years' experience with SQL Server or a similar database product.\n
- Solid knowledge of performance tuning, database design, and T-SQL language.\n
- Experience in capacity planning, sizing SQL Server environments, and configuring high availability solutions.\n
- Ability to meet customer, and/or government security screening requirements for the role.\n
- Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, and database migration to the cloud or SQL Server version upgrades.\n
- Experience in creating technical documentation and sharing knowledge through training and mentoring.\n
- Additional experience in the following areas is beneficial:\n
- Containers: Docker, Kubernetes (k8), OpenShift, cloud storage, flannel.\n
- Big Data: Apache Spark, YARN, Livy, ZooKeeper, Ranger, Knox, Polybase.\n
- Machine Learning: SparkSQL, Java, Scala, Python, Jupyter.\n
- Data Sources: MongoDB, Cloudera, Teradata, Oracle, DB2.\n
- Monitoring: Collectd, Grafana, Fluentd, InfluxDB, Elasticsearch.\n
- Familiarity with Linux script-based development environments and tools (Perl, Python, Ruby, PHP, etc.).
