Aiven

Technical Account Manager

• Help customers/partners succeed, building successful relationships during the entire customer journey.
• Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
• Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments.
• Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
• Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
• Extract and maintain account insights and capture in systems of record.
• Participate in sales account planning and support account penetration/pipeline growth strategies.
• Actively contribute to customer/partner stability, enablement, and growth.
• Travel up to 40% of the time.