Operations

• Provide transportation services of all modes to a Global Key account, including quoting, commencement, procurement, dispatch, and invoicing
• Act as the primary contact for designated customers and manage assigned projects end-to-end (quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management)
• Track and trace shipments on a daily basis and manage overhead shipments
• Maintain notes and correct status codes in AIT systems for all assigned shipments
• Provide thorough turnover to customer service teammates to ensure coverage during nights and weekends
• Quote and route freight across multiple transportation modes and services (domestic & international)
• Answer phone calls and respond to all e-mails in a timely manner
• Manage daily tracking worksheet for proactive communication and anomaly resolution
• Assist local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Ensure adherence to customer and company SLA’s, KPI’s & SOP’s
• Execute Dangerous Goods shipments in compliance with applicable laws and regulations
• Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and improvements.

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