Operations Manager
AIT Worldwide Logistics
Operations Agent, High-Tech
AIT Worldwide Logistics
full-time
Posted on:
Location Type: Office
Location: Amsterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide transportation services of all modes to a Global Key account, including quoting, commencement, procurement, dispatch, and invoicing
- Act as the primary contact for designated customers and manage assigned projects end-to-end (quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management)
- Track and trace shipments on a daily basis and manage overhead shipments
- Maintain notes and correct status codes in AIT systems for all assigned shipments
- Provide thorough turnover to customer service teammates to ensure coverage during nights and weekends
- Quote and route freight across multiple transportation modes and services (domestic & international)
- Answer phone calls and respond to all e-mails in a timely manner
- Manage daily tracking worksheet for proactive communication and anomaly resolution
- Assist local sales and other offices with freight issues
- Collect, scan, and file all paperwork daily
- Ensure adherence to customer and company SLA’s, KPI’s & SOP’s
- Execute Dangerous Goods shipments in compliance with applicable laws and regulations
- Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and improvements.
Requirements
- Associates Degree or equivalent
- 3-5 years of experience
- Experience in international operations (mandatory)
- Freight forwarding experience preferred
- Special expertise and experience in international air operations
- QMS compliance experience
- Ocean service liaison experience
- Report generation experience
- Ability to execute Dangerous Goods shipments in compliance with applicable laws and regulations
- Ability to answer phone calls and respond to e-mails within 1 hour (mailbox time slot replies/action)
Benefits
- In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
freight forwardinginternational operationsreport generationDangerous Goods shipmentsQMS complianceocean service liaisonproject managementcustomer servicetracking and routinginvoicing
Soft skills
communicationproblem resolutionorganizationalcustomer relationship managementproactive communicationattention to detailteam collaborationtime managementadaptabilityconflict resolution
Certifications
Associates DegreeDangerous Goods certification