Identify and drive strategic projects to improve our customer experience
Lead important initiatives to uplift the day-to-day work of our operational functions
Take a data driven approach to problem solving
Work across functions to ensure stakeholder alignment and deliver desired outcomes
Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

Requirements

5 to 7 years of experience in strategy, strategic operations, business operations, or a similar analytical role, preferably with a fast growing tech startup or top tier strategy or management consulting firm or equivalent.
Strong analytical and problem solving skills, with proficiency in SQL and Excel and comfort working directly with data to answer business questions and build recommendations.
Exceptional stakeholder management and influencing skills, especially with Engineering teams.
Prior experience in fintech, payments, banking, financial services, or other regulated industries, including exposure to KYC, onboarding, risk, or compliance processes.

Benefits

US-based employees are eligible to participate in medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExceldata analysisproblem solvingstrategic operationsbusiness operationsanalytical skills

Soft Skills

stakeholder managementinfluencing skillscommunicationleadershipcollaboration