Customer Support Analyst
Airwallex
full-time
Posted on:
Location Type: Remote
Location: New York • Texas • United States
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Salary
💰 $70,000 - $100,000 per year
Job Level
About the role
- Own the full lifecycle of support issues raised by high value customers
- Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
- Coordinate with cross-functional teams as needed for incident communication and resolution
- Become a subject matter expert on Airwallex’s functionality and features
- Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality
Requirements
- 1+ years of customer service or technical support experience
- Spanish speaking a plus
- Excellent verbal and written communication skills in English required
- Adaptability and resilience for handling complex interactions and frequent change
- Fintech experience a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Short-term and long-term disability
- Basic life insurance
- 20 paid days of vacation
- 12 paid days of company holidays
- Well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem-solvingcommunicationadaptabilityresiliencecustomer satisfaction