Airwallex

Senior Account Manager, SME & Growth

Airwallex

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$200,000 - CA$240,000 per year

Job Level

Senior

About the role

  • Own and manage a portfolio of strategic, high-revenue accounts, driving retention, expansion, and long-term customer value.
  • Mentor and support junior Account Managers, providing guidance on account strategy, deal execution, and customer engagement best practices.
  • Serve as a subject-matter expert on the Airwallex platform, advising customers on best practices and tailored solutions aligned to their business goals.
  • Lead complex expansion and cross-sell motions within existing accounts, identifying and converting new revenue opportunities.
  • Conduct executive-level, consultative discussions with senior and C-level stakeholders, clearly articulating business value and ROI.
  • Develop and execute account plans, including growth strategies, stakeholder mapping, and success metrics.
  • Partner closely with Product, Solutions Engineering, Support, and Compliance to deliver a seamless and high-impact customer experience.
  • Leverage data, insights, and customer feedback (QBRs, usage analysis, surveys) to proactively identify risks and opportunities.
  • Act as a senior point of escalation for customer issues, ensuring timely resolution and sustained trust.

Requirements

  • 5+ years of proven success in B2B software sales or account management within a SaaS, Fintech, or technology environment.
  • Proven track record of driving expansion revenue across a portfolio of accounts in a high-velocity environment.
  • Strong consultative selling skills, with the ability to clearly articulate value to founders and business leaders.
  • Experience managing multiple accounts with competing priorities while consistently hitting growth targets.
  • Self-motivated, organized, and execution-focused, with the ability to operate independently.
  • Working proficiency in French (preferred)
Benefits
  • Offers Equity
  • Offers Commission

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B software salesaccount managementconsultative sellinggrowth strategiesstakeholder mappingdata analysiscustomer engagementrevenue expansionSaaSFintech
Soft skills
mentoringcommunicationorganizationself-motivationexecution-focusedconsultative discussionsproblem-solvingrelationship managementstrategic thinkingindependence