AI Agent Architect, Customer Experience
Airtable
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $177,000 - $250,300 per year
About the role
- design and optimize AI agents' reasoning, retrieval, decision-making, and actions
- architect knowledge systems, decision logic, and guardrails for AI resolution
- measure and improve retrieval precision and contextual relevance
- build decision frameworks for automated resolution
- establish AI safety and trust measures
- monitor feedback loops for actionable insights
- develop and maintain prompt architecture for agent reasoning
- architect connections between agents and external systems
Requirements
- deep fluency in how large language models work
- hands-on experience with AI agent architectures
- ability to partner closely with Engineering on production systems
- skills in data flows, state management, error handling, edge cases
- ability to write scripts, work with APIs, query databases, and prototype solutions
- ability to instrument systems, analyze logs, and use data to diagnose issues
- ability to explain complex AI system behavior to non-technical stakeholders
- effective communication across engineering, product, and operations teams
Benefits
- opportunity to receive benefits
- restricted stock units
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI agent architectureslarge language modelsdata flowsstate managementerror handlingAPI integrationdatabase queryingsystem instrumentationlog analysisprompt architecture
Soft Skills
effective communicationcollaborationexplanation of complex conceptsactionable insightspartnering with engineeringproblem-solvingstakeholder engagementfeedback monitoringdecision-makingtrust establishment