Airspace

Driver Operations Coordinator

Airspace

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $25 per hour

Job Level

Junior

About the role

  • Serve as a primary support contact for drivers regarding general questions, issues, and requests
  • Manage inbound driver cases related to performance concerns, compliance issues, and account status
  • Track, document, and escalate driver performance cases following established processes
  • Support corrective action and offboarding workflows as directed by Driver Ops leadership
  • Coordinate driver onboarding activities, including documentation collection and system setup
  • Ensure driver records are complete, accurate, and compliant with program requirements
  • Support training enrollment and completion tracking
  • Assist with ongoing compliance checks and renewals
  • Investigate and resolve driver payment issues, discrepancies, and inquiries
  • Partner with Finance and Operations teams to ensure timely and accurate resolution
  • Maintain accurate records related to payment adjustments
  • Assist Driver Operations Managers with day-to-day administrative tasks
  • Maintain internal trackers, dashboards, and documentation related to driver activity
  • Identify recurring issues or process gaps and flag opportunities for improvement
  • Support internal audits, reporting requests, and operational reviews

Requirements

  • 1–2+ years of experience in operations, customer support, logistics, or administrative roles
  • Strong organizational skills and attention to detail
  • Comfortable managing multiple tasks and follow-ups simultaneously
  • Clear written and verbal communication skills
  • Ability to follow defined processes while operating in a fast-paced environment
  • Comfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking tools
  • Confident and comfortable communicating with individuals from diverse backgrounds, particularly over the phone
  • Strong verbal communication skills with the ability to build trust quickly
  • Demonstrates professionalism and empathy in all interactions
  • Maintains composure and sound judgment in high-pressure or challenging situations
  • Customer-service oriented mindset with a proactive, solutions-focused approach
  • Ability to de-escalate tense conversations while preserving relationships and brand integrity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operationscustomer supportlogisticsadministrative tasksdata tracking
Soft Skills
organizational skillsattention to detailclear communicationmulti-taskingprofessionalismempathycomposuresound judgmentcustomer-service orientationde-escalation