Airspace

Operations

• Set up all new orders containing the most time-sensitive commodities for success
• Provide proactive updates to customers on any deviations and track order status progression from start to finish
• Assist in resolving team member escalations and questions
• Anticipate problems before they surface and act early

Operations Specialist III

QA Engineer

• Analyze orders with Customer Complaints.
• Analyze calls and provide constructive feedback
• Assure consistent quality of service by enforcing company procedures and policies.
• Provide solutions and assistance to Operations and QA&A team members
• Provide recommendations to improve the procedures and policies throughout the organization continuously.
• Participate in real-time order analysis when requested, required, or needed.
• Research customer satisfaction issues, develop corrective action plans, and monitor results through to closure.
• Analyze calls and provide constructive feedback to ensure Operation Specialists are delivering the highest standard of communication to Airspace clients, Commanders/Copilots, and Service Partners.
• Communicate proactively with the QA&A team on problems and issues.
• Provide input to QA&A work collaboratively to achieve improved results.
• Ensure operational compliance with all regulatory requirements under which the company operates.
• Review and evaluate orders without error codes
• Perform additional duties and responsibilities as assigned by the Director for QA&A and/or Lead Analyst of QA&A.

Quality Assurance Analyst I

• Set up new orders for time-sensitive commodities
• Provide proactive updates to customers on order status
• Confirm job milestones are completed correctly and on time
• Relay delays, issues, and updates professionally
• Escalate issues early as needed
• Manage inbound and outbound communications timely
• Identify and resolve issues from requests

Operations Specialist I, Lifesciences

Manager

• Manage a network of Dedicated Drivers
• Support drivers directly and ensure customer needs are met
• Own execution of tactical initiatives to deliver top-quality service
• Invest in driver development and build relationships with drivers and customers
• Lead onboarding and ongoing training programs for drivers
• Provide consistent coaching and feedback to drivers
• Monitor driver performance metrics and identify trends
• Build trusted relationships with drivers through regular interaction
• Provide direct support to drivers on tactical problems
• Partner with leadership to identify process gaps

Operations Specialist III

Quality Assurance Analyst I

Operations Specialist I, Lifesciences

Regional Manager – Dedicated Driver