Airspace

Operations

• Develop and execute comprehensive strategy for Airspace’s driver network aligned with company growth objectives
• Serve as the primary internal and external representative for Driver Operations, representing the function to senior leadership, customers and external partners
• Lead driver performance management strategy through the development and execution of scalable processes that ensure quality, reliability, and consistency across the national network
• Identify and capitalize on strategic opportunities for network optimization, cost efficiency and service improvement
• Lead planning and execution of driver network expansion for major new customers and market expansions
• Design and implement driver sourcing, recruitment, and onboarding strategies to ensure coverage aligns with demand requirements at launch
• Coordinate cross-functional launch efforts, ensuring seamless integration of driver capabilities with customer needs
• Establish launch playbooks and best practices for repeatable, scalable driver network expansion
• Partner closely with leadership to optimize driver compensation structures and drive strategic cost decisions
• Develop and implement cost optimization strategies for driver network while maintaining service quality and retention
• Analyze driver economics, utilization rates, and market dynamics to inform compensation and incentive strategies
• Support margin objectives through efficient driver deployment and cost-per-delivery optimization
• Partner closely with the Director of Vendor Management to ensure strategic alignment on capacity, coverage, and growth initiatives
• Collaborate on sourcing and onboarding strategy for driver network expansion to meet business needs
• Ensure driver operations strategy aligns with vendor management strategy to create unified service delivery approach
• Maintain high-level oversight of driver capacity planning without involvement in daily tactical execution
• Lead and develop a team of at least three direct reports with broader organizational responsibility for the extended downline
• Build organizational capacity in driver recruitment, performance management, training and retention
• Create clear accountability structures that enable Driver Operations Managers to excel in operational execution while leadership focuses on strategic impact
• Foster a culture of continuous improvement and proactive problem-solving

Senior Driver Operations Manager

• Serve as a primary support contact for drivers regarding general questions, issues, and requests
• Manage inbound driver cases related to performance concerns, compliance issues, and account status
• Track, document, and escalate driver performance cases following established processes
• Support corrective action and offboarding workflows as directed by Driver Ops leadership
• Coordinate driver onboarding activities, including documentation collection and system setup
• Ensure driver records are complete, accurate, and compliant with program requirements
• Support training enrollment and completion tracking
• Assist with ongoing compliance checks and renewals
• Investigate and resolve driver payment issues, discrepancies, and inquiries
• Partner with Finance and Operations teams to ensure timely and accurate resolution
• Maintain accurate records related to payment adjustments
• Assist Driver Operations Managers with day-to-day administrative tasks
• Maintain internal trackers, dashboards, and documentation related to driver activity
• Identify recurring issues or process gaps and flag opportunities for improvement
• Support internal audits, reporting requests, and operational reviews

Driver Operations Coordinator

Account Manager

• Serve as primary day-to-day point of contact for assigned enterprise customers.
• Partner with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms.
• Execute rhythm of business customer-facing and internal motions to drive account strategies and service excellence.
• Build trusted relationships with customer operational and commercial stakeholders.
• Maintain deep understanding of customer clinical workflows, distribution models, and service expectations.
• Represent Airspace with executive presence, logistics/MD expertise, and confidence in all customer interactions.
• Provide regular, concise, proactive updates to Sales leadership on account health, risks, and opportunities.
• Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues.
• Travel to customer sites for new logo onboardings and major expansions when needed.
• Monitor volume trends, pricing behavior, and margin performance.

Enterprise Account Manager, Medical Device

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Senior Driver Operations Manager

Driver Operations Coordinator

Enterprise Account Manager, Medical Device

Operations Specialist