Enterprise Account Manager, Medical Device
Airspace
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Serve as primary day-to-day point of contact for assigned enterprise customers.
- Partner with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms.
- Execute rhythm of business customer-facing and internal motions to drive account strategies and service excellence.
- Build trusted relationships with customer operational and commercial stakeholders.
- Maintain deep understanding of customer clinical workflows, distribution models, and service expectations.
- Represent Airspace with executive presence, logistics/MD expertise, and confidence in all customer interactions.
- Provide regular, concise, proactive updates to Sales leadership on account health, risks, and opportunities.
- Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues.
- Travel to customer sites for new logo onboardings and major expansions when needed.
- Monitor volume trends, pricing behavior, and margin performance.
Requirements
- 5–10+ years of enterprise account management or customer success experience in a Med Device or similar healthcare company
- Experience supporting large, complex B2B customers
- Strong skillset with Excel, business intelligence tools (Looker, Power BI, etc.), and slides
- Experience working with data to drive service improvements cross-functionally
- Strong operational acumen and problem-solving skills
- Comfortable managing escalations and difficult conversations
- Operate with high ownership, urgency, and accountability
- Maintain a strong point of view on what “excellent” looks like and actively drive toward it
- Deploys growth mindset in everything they do and is eager for feedback
- Experience in healthcare, medical device, logistics, or regulated environments preferred
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Quarterly bonus opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise account managementcustomer successdata analysisservice improvementsoperational acumenproblem-solvingescalation managementbusiness intelligenceExcelpresentation skills
Soft Skills
relationship buildingcommunicationownershipurgencyaccountabilitygrowth mindsetfeedback receptivenessexecutive presenceconfidenceservice excellence