airSlate

Customer Support Specialist, Billing

airSlate

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Junior

About the role

  • Respond to support requests via calls/tickets or chats/tickets promptly and accurately;
  • Identify opportunities to boost customer satisfaction (successful retention);
  • Maintain internal QC standards;
  • Proactively identify recurring issues and suggest process improvements to team leads;
  • Update and manage customer accounts and profiles to fulfill their requests;
  • Maintain effective and timely communication within the team and with customers;
  • Invest in studies (reading updates, checking KB, attending team trainings);
  • Meet the personal and input to team KPIs.

Requirements

  • 1+ year in a Support Specialist position, preferably in a billing role.
  • Experience in tickets/calls/chats.
  • Retention/ Sales background is a plus.
  • Strong customer service skills and a passion for helping others.
  • Fluent English, with excellent grammar and writing skills.
  • Flexibility in work hours to accommodate the US market.
  • BA degree in Finance, Accounting, or a related field is a plus.
Benefits
  • Flexible working environment - Our teams operate across the globe.
  • Competitive compensation - We offer salaries that reflect local market conditions and experience, and a performance-based bonus system.
  • Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources.
  • Health and well-being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options.
  • Family‑friendly culture - We embrace family life and provide flexibility for parents.
  • Giving back - We support charitable initiatives through the airSlate Care programme.
  • Open communication - We encourage transparent dialogue at all levels.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportticketing systemscall handlingchat supportcustomer account managementprocess improvementKPI management
Soft Skills
customer servicecommunicationproblem-solvingflexibilityteam collaborationattention to detail
Certifications
BA degree in FinanceBA degree in Accounting