airSlate

Backend Engineer

• Maintain and evolve the large codebase that powers our billing and payments service
• Integrate with external billing-related services and connect new payment gateways
• Solve production payment issues and keep the system reliable and secure
• Design and review software architecture for new payments features
• Implement hypotheses and run experiments to move core business metrics
• Write tests and contribute to a well-covered, high-quality codebase
• Analyze relevant metrics to inform decisions and validate experiment outcomes

Senior PHP Developer

Customer Support

• Resolve support issues received via the CRM system, handling tickets and chats on subscription and billing, product usage (editing, signing, workflows), and account-related concerns
• Manage issue tickets in Jira and partner with Development and QA to resolve them in a timely manner
• Conduct product demos and guide users through DocHub's key features and workflows
• Identify and assess customer needs to drive satisfaction and successful retention
• Build trusted, lasting relationships through open and interactive communication
• Handle large volumes of incoming inquiries while balancing speed and quality
• Switch between chats and tickets based on volume and priority, working with internal tools, the knowledge base, and predefined processes
• Escalate more complex customer scenarios with support from the team lead
• Meet personal and team targets aligned with our 24/7 support and retention OKRs
• Follow established communication procedures, guidelines, and policies

Customer Support Representative

Full-stack Engineer

• Driving AI coding agents to deliver product features — writing clear, context-rich tasks that cover architecture, team standards, and acceptance criteria
• Taking full ownership of every feature end-to-end — from clarifying requirements and understanding the problem, through delivery to production, to monitoring edge cases post-release
• Conducting code and documentation reviews to ensure quality, share knowledge, and maintain consistency across the codebase
• Participating in duty rotations — monitoring production systems, responding to incidents, and keeping services available
• Building AI-powered features that improve UX for thousands of users tackling real business challenges
• Growing technically inside a team with a strong engineering culture, clean architecture, and a high bar for delivery

Full Stack Engineer

Manager

• Own email-channel-driven attributed revenue as a business outcome — set the strategic direction for how email contributes to LTV, retention, and expansion across airSlate products.
• Define the email lifecycle communication strategy in partnership with product teams: what to communicate, when, and to whom across activation, retention, expansion, and win-back stages.
• Lead churn-prevention and win-back strategy across email and push notifications as coordinated, signal-driven programs — not one-off campaigns.
• Set the email lifecycle roadmap for 2026 and beyond: audit existing programs, identify gaps and quick wins, prioritize across four products, and align execution against attributed revenue targets.
• Define how email fits within multi-channel orchestration — establishing clear boundaries and handoffs between email, in-product messaging, and other channels.
• Translate behavioral signals, predictive churn scores, and lifecycle stage classifications into actionable segmentation logic and program triggers.
• Define data requirements for lifecycle programs — specifying user signals, cohort definitions, and event triggers needed from the data engineering team, and owning those requests.
• Contribute to the revenue attribution model: partner with data teams to define lifecycle-stage-level KPIs, validate that email is correctly credited, and ensure programs demonstrate measurable incremental lift.
• Own lifecycle dashboards together with the data team to ensure attribution reporting accurately reflects email's contribution at each funnel stage.
• Leverage AI tooling (generative and agentic) to drive personalization and automation at scale across a large, multi-product subscriber base.
• Manage and develop three email marketing specialists — set priorities, coach on execution quality, and connect daily work to strategic lifecycle goals.
• Coordinate across email development, data, demand gen, and product stakeholders to deliver lifecycle programs end-to-end within airEML.
• Maintain and evolve automated email journeys across all four products, with authority to rebuild or retire programs when justified by data.
• Ensure email deliverability health and list quality at scale across a large, multi-product subscriber base.

Senior PHP Developer

Customer Support Representative

Full Stack Engineer

Email Lifecycle Manager