Customer Success Manager
AIRS Medical
Job Level
Mid-LevelSenior
About the role
- AIRS Medical Inc., medical AI startup founded in 2018 in Seoul building products to improve patient experience and institutional efficiency
- SwiftMR technology enables up to 50% MRI scan time reduction and has CE mark for EU MDR, commercialized in Korea and the US
- Role: Customer Success Manager to strengthen presence in Germany and drive business value through SwiftMR
- Implement product installations at new customer sites, focusing on MRI scan parameter optimization and network setups
- Provide training and support to customers to ensure optimal use of SwiftMR
- Address and resolve customer inquiries related to product usage and MR image quality
- Train channel partners on product installation and MR scan parameter setups
- Collaborate with regional Sales and Business Development teams on sales strategies and priorities
- Coordinate with Product Operations team in Seoul HQ regarding training, rollout timelines, and customer feedback
Requirements
- BA/BS degree or equivalent experience
- 3-5 years of experience in the healthcare industry, preferably in medical imaging or customer success roles
- Strong knowledge of MRI technology and workflow
- Hands-on experience of working on MRI sequence optimization
- Excellent problem-solving skills with the ability to analyze complex situations
- Exceptional verbal and written communication skills in German and English; proficiency in Spanish is a plus
- Willingness to travel across Germany and Spain
- Preferred: Experience as an MRI technologist or within the radiology field
- Preferred: Familiarity with working in a start-up or fast-paced environment
- Preferred: Ability to work both independently and collaboratively within a team
