Airlines Reporting Corporation (ARC)

Manager

• Serve as a primary point of contact for donor and constituent inquiries across email, web, and phone, building strong relationships through responsive, professional, and service-oriented communication.
• Manage donor gift processing and ensure donor acknowledgement processes are timely and accurate.
• Prepare pipeline and portfolio reports, develop briefing materials for donor meetings, and provide analysis on donor engagement trends and giving patterns.
• Conduct prospect research on individual, foundation, and corporate donors to support fundraising and donor engagement strategies.
• Own the end-to-end operational execution of mid-year and annual fundraising campaigns, including timelines, dependencies, communications, quality control.
• Develop and execute donor segmentation, list pulls, and automated workflows for direct mail and digital campaigns to support revenue, engagement, and donor conversion goals.
• Act as the primary administrator for and internal owner of Salesforce, managing data structures, integrations, and user permissions; proactively optimizes ARC’s Salesforce implementation to improve data management, workflows, SOPs/documentation, reporting, and internal usage.
• Work with the Director of Business Development and Strategic Partnerships to manage industry grant submissions, including portal management, document uploads, deadline tracking, and overall submission logistics.

Development Manager