Airhosted

German & English STR Guest Ops Lead

Airhosted

full-time

Posted on:

Location Type: Remote

Location: Hungary

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Salary

💰 HUFNaN per month

Job Level

Senior

About the role

  • Manage a premium short-term rental (STR) portfolio
  • Oversee a Philippines-based Virtual Assistant (VA) team
  • Monitor all reviews and guest messages
  • Use AI to identify policy violations and lead disputes with STR platforms
  • Analyze feedback to update 'Check-in Guides' and listing descriptions
  • Convert guest complaints into operational improvements
  • Direct management of VA team including scheduling and HR
  • Ensure high standards for translations and communication for German-speaking guests
  • Handle emergency calls/issues and create de-escalation templates

Requirements

  • Native or C1 German (essential for local guest relations and auditing translations)
  • Fluent English (for international guests and VA team management)
  • Proven track record in STR management, platform dispute resolution, and managing remote teams (in this case VAs in the Philippines)
  • Experience using (AI) tools for analysis and managing scheduling software.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
STR managementdispute resolutionremote team managementAI tools for analysisscheduling software
Soft Skills
communicationleadershipproblem-solvingoperational improvementde-escalation