AirHelp

Junior Operations Specialist, Customer Operations – German

AirHelp

full-time

Posted on:

Location Type: Hybrid

Location: Kraków • Poland

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Salary

💰 PLN 5,500 - PLN 7,000 per month

Job Level

Junior

About the role

  • Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media.
  • Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Confidently hit targets while pushing yourself to keep quality and efficiency high.
  • In your 1st month you are working without targets - time to deep dive into the role and responsibilities.
  • On your 2nd & 3rd months - 75% performance target.
  • Starting from the 4th month - you will have the following targets: customer satisfaction (83%), quality (95%) and performance (100%).

Requirements

  • Fluency in German and English.
  • Eagerness to learn about the airline industry and customer service - experience in similar field is welcome, but not required.
  • Genuine willingness to help people and go the extra mile for them.
  • Strong adherence to procedures with a keen eye for detail.
  • The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.
  • The availability to work in a shift system (Monday - Sunday)
  • Morning shift 6:00 - 14:00 or 8:00 - 16:00, depending on the schedule
  • Evening shift 16:00 - 24:00
Benefits
  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp’s services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcommunicationcollaborationattention to detailorganizational skillstime managementadaptabilityproblem-solvingcustomer satisfaction focusperformance-driven