Sales Support Specialist
Airgas
part-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $27 - $32 per hour
About the role
- Support the sales representatives and act as the pricing execution resource for the local areas
- Facilitate pricing through system requests
- Monitor price overrides and support the rollout of price increases
- Resolve customer disputes
- Engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence
- Collaborate with local teams by visiting branches to provide hands-on support and foster alignment across our network
- Maintain excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team
- Produce sales and margin analysis, as well as usage reports to Account Managers on an ad-hoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP
- Facilitate all special pricing from sales representatives
- Provide comprehensive PSA support and contract review
- Submit sales deal pricing in PROS (Smart Price Management)
- Partner with Account Managers and District Managers to coordinate effective price increases
- Prepare business review and performance service reports for account managers to use in sales strategies
- Support the dispute workbench for the designated area, resolving customer issues with pricing through collaboration
- Create new sold-to accounts and validate account accuracy setup for the area
- Coordinate efforts with the e-business team to set up customers on Airgas.com
- Proactively identify opportunities to review account pricing and areas where we can further support the account
- Submit and update all contract pricing for designated districts
- Support the sales team with all PPRs (Periodic Price Reviews) for the designated districts
Requirements
- Bachelor’s Degree or equivalent experience
- Valid driver’s license and reliable personal vehicle with insurance coverage
- Proficiency in common email, spreadsheet, word processing, and presentation software
- Effective verbal and written communication skills with a demonstrated ability to build alignment across different departments
- Proven experience supporting sales teams or working within a customer-centric business environment
- A team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes
- Excellent skills in building alignment and navigating agreements to meet customer needs
- High-level presentation and public speaking skills
- Ability to foster understanding and connect with individuals from different backgrounds
- The ability to prioritize multiple tasks in a fast-paced environment while maintaining an excellent level of support for your colleagues.
Benefits
- medical, dental, and vision plans
- short-term and long-term disability
- life and accidental death and dismemberment (AD&D) insurance
- Employee Assistance Program (EAP)
- pre-tax commuter transportation benefit
- parental leave
- vacation
- sick time
- floating holidays
- jury duty and funeral/bereavement leave
- paid holidays for all eligible full-time employees
- 401k plan with company matching funds
- tuition reimbursement
- discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales analysismargin analysiscontract managementprice managementdata analysisBusiness WarehousePowerBISAPSmart Price ManagementPeriodic Price Reviews
Soft Skills
effective communicationteam-oriented mindsetproblem-solvingcustomer servicecollaborationpresentation skillspublic speakingtask prioritizationrelationship buildingconflict resolution
Certifications
Bachelor’s Degreevalid driver’s license