Customer Experience Cylinder Control Specialist
Airgas
full-time
Posted on:
Location Type: Hybrid
Location: Kennesaw • Alabama • Florida • United States
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About the role
- Ensure customer cylinder balances and rental bills are accurate with the assigned Regional Company.
- Accurate data entry in SAP to ensure an effortless experience and compliance with company policies.
- Conduct onsite cylinder audits at customer sites upon request and in response to report analysis.
- Work with branches, sales, and Customer Experience Representatives to maintain accurate customer cylinder balances.
- Act as a liaison between customers, branches, sales, and Customer Experience Representative (CXR).
- Notify the Region Customer Experience Directors of any branch training needs.
- Provide periodic updates and quantitative analysis to senior management.
Requirements
- High school diploma or equivalent (GED) required.
- Experience in an office environment with customer facing activities, internal or external.
- Previous experience with cylinder field operations and/or experience in inventory/stock control.
- Computer proficiency and intermediate knowledge of Microsoft Office suite, Google platform; adept at learning new computer software/applications.
- Must be willing to commit to 5-10% travel.
Benefits
- Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- 14-week paid child birth benefit to support growing families.
- 401(k) Retirement Plan with company match.
- Tuition Assistance.
- Paid Holidays, Vacation, and Sick time.
- Benefits start after just 30 days of employment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrySAPcylinder auditsinventory controlstock controlquantitative analysis
Soft Skills
customer servicecommunicationliaisonteam collaborationtraining needs assessment
Certifications
high school diplomaGED