airG Inc.

Account Specialist

• Understand external partners’ technical requirements and clearly convey them to the Integrations team
• Work closely with the Business Development and Integrations team to optimize product launches and schedules
• Provide status reports on ongoing technical work to internal groups and the business development team
• Plan and track internal objectives and remove obstacles faced by our development team
• Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
• Design, customize and document user experience flows and system interaction flows
• Participate in technical discussions with external partners supporting both sales and development teams.
• Promote new ideas, methods, or processes to the workplace to improve team performance
• Perform internal and external reporting, projections, report analysis and marketing reviews
• Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
• Participate in product testing, bug hunting, and conduct technical investigations
• Manage and coordinate product launches and related support activities

Technical Account Specialist