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Technical Account Specialist
airG Inc.Technical Account Specialist partnering with Business Development & Integrations teams to ensure product success. Fostering relationships with telecom carriers and managing product launches and support activities.
About the role
Key responsibilities & impact- Understand external partners’ technical requirements and clearly convey them to the Integrations team
- Work closely with the Business Development and Integrations team to optimize product launches and schedules
- Provide status reports on ongoing technical work to internal groups and the business development team
- Plan and track internal objectives and remove obstacles faced by our development team
- Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
- Design, customize and document user experience flows and system interaction flows
- Participate in technical discussions with external partners supporting both sales and development teams.
- Promote new ideas, methods, or processes to the workplace to improve team performance
- Perform internal and external reporting, projections, report analysis and marketing reviews
- Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
- Participate in product testing, bug hunting, and conduct technical investigations
- Manage and coordinate product launches and related support activities
Requirements
What you’ll need- Minimum 2 years of experience in providing software product support with experience in integrations or project management
- Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
- Capable of identifying and anticipating problems
- Must be comfortable having technical discussions with international clients (in English)
- Excellent communication skills both verbal and written
- Fluent in English (Written and Verbal)
Benefits
Comp & perks- Attractive and competitive compensation package
ATS Keywords
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Hard Skills & Tools
Product Launch CoordinationUser Experience DesignTechnical ReportingBug HuntingTechnical Investigations
Soft Skills
Attention to DetailProblem IdentificationMulti-taskingOrganizational SkillsVerbal and Written Communication