AireSpring

Engineer

• Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
• Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
• Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
• Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
• Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
• Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
• Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
• Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
• Handle other duties as assigned by management

Senior UCaaS Engineer – Telecom

Events

• Oversee the planning and execution of corporate events
• Manage event-related documentation
• Coordinate event promotion with internal teams

Corporate Event Coordinator – Telecom

Client Partner

• Recruit, enable, and support partners—agents, resellers, and integrators
• Drive revenue by supporting partners in identifying and closing opportunities
• Create and execute joint business plans tailored to regional market trends
• Deliver training on AireSpring’s portfolio: SIP Trunking, Hosted PBX, SD-WAN, MPLS, Internet Access
• Monitor partner performance, analyze data, and adjust strategies to meet KPIs
• Conduct reviews with partners to ensure alignment and growth

Senior UCaaS Engineer – Telecom

Corporate Event Coordinator – Telecom

Regional Partner Development Manager – Telecom Sales