Aircall

Key Account Manager – Enterprise Accounts EMEA

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Own and grow a portfolio of Aircall’s largest and most strategic customers
  • Build deep, multi-threaded relationships across customer organizations
  • Develop and execute structured account plans
  • Act as a trusted advisor to customers on modern communication strategies
  • Help customers identify new use cases and operational efficiencies
  • Own Net Revenue Retention (NRR) performance across the assigned portfolio
  • Lead commercial discussions for renewals, upsells, and contract expansions
  • Establish and manage executive sponsorship relationships between Aircall leaders and customer executives
  • Act as the internal quarterback for enterprise accounts

Requirements

  • Fluent in English and French
  • Proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment
  • Strong interest and appetite for AI technologies
  • Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets
  • Strong ability to build executive relationships with senior stakeholders
  • Experience leading strategic customer conversations around technology transformation
  • Highly structured and data-driven approach to account planning and pipeline management
  • Strong cross-functional leadership skills
  • Excellent written and verbal communication skills
  • Comfortable operating in a fast-paced, high-ownership environment
  • Willingness to travel for customer onsite meetings
Benefits
  • Competitive salary package & benefits
  • Work-life balance
  • Fast-learning environment
  • Entrepreneurial team spirit
  • Active inclusion within the business
  • Opportunities for professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSaccount planningpipeline managementNet Revenue Retention (NRR)AI technologies
Soft Skills
relationship buildingexecutive sponsorshipcross-functional leadershipcommunicationdata-driven approachstrategic thinkingcustomer advisory