Aircall

Senior Product Manager – Growth, Small Businesses

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $170,000 - $210,000 per year

Job Level

Senior

About the role

  • Own the “Growth for Small Businesses” product scope, driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions.
  • Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion.
  • Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion.
  • Own every part of the product that impacts the small business lifecycle, including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery.
  • Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one.
  • Drive product-led improvements to reduce time-to-value, enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.

Requirements

  • 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product growth outcomes.
  • Deep experience working on B2B SaaS products, ideally on growth, onboarding, or self-serve monetization domains.
  • You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on user acquisition, retention, or expansion.
  • You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap.
  • You think clearly, communicate with precision, and know how to break down complex user journeys into actionable product plans.
  • You are fluent in English (Spanish, Portuguese, or French is a plus).
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementproduct analyticsconversion funnelsuser behavior dataB2B SaaSonboardingself-serve monetizationuser acquisitionuser retentionuser expansion
Soft Skills
empathycommunicationcross-functional leadershipstrategic thinkingcollaborationproblem-solvingactionable planningalignmentclarityinsight generation