Aircall

Technical Program Manager – Infrastructure and Security Engineering

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: New York CityNew YorkUnited States

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Salary

💰 $160,000 - $220,000 per year

About the role

  • Drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment.
  • Ensure programs move quickly and predictably while maintaining high standards for reliability, security, and quality.
  • Translate high-level goals into clear delivery plans, milestones, and dependencies.
  • Identify risks early and actively manage mitigation plans.
  • Keep delivery moving without heroics or last-minute surprises.

Requirements

  • 5+ years experience in Technical Program Management, Engineering Program Management, or similar roles.
  • Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment.
  • Strong understanding of cloud architectures (AWS, GCP, Azure), distributed systems, and modern SDLC practices.
  • Experience working with SRE, Infrastructure, and/or Security Engineering teams.
  • Track record of managing cross-team dependencies and complex technical initiatives.
  • Strong technical fluency; able to engage deeply with engineers without needing to write production code.
  • Leverage AI tools to aid decision-making and productivity
  • Excellent execution and organizational skills.
  • High judgment in prioritization and risk management.
  • Clear, concise written and verbal communication.
  • Comfort operating with ambiguity and limited structure.
  • Bias toward action, ownership, and outcomes.
Benefits
  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching!
  • Unlimited PTO — take the time you need to come to work feeling great!
  • Wellness, commuter, and childcare reimbursements
  • Generous parental leave policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Program ManagementEngineering Program Managementinfrastructure programsplatform programssecurity programscloud architecturesAWSGCPAzuremodern SDLC practices
Soft Skills
execution skillsorganizational skillsjudgment in prioritizationrisk managementwritten communicationverbal communicationoperating with ambiguityownershipoutcomes orientationbias toward action