
Technical Program Manager – Infrastructure and Security Engineering
Aircall
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $160,000 - $220,000 per year
About the role
- Drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment.
- Ensure programs move quickly and predictably while maintaining high standards for reliability, security, and quality.
- Translate high-level goals into clear delivery plans, milestones, and dependencies.
- Identify risks early and actively manage mitigation plans.
- Keep delivery moving without heroics or last-minute surprises.
Requirements
- 5+ years experience in Technical Program Management, Engineering Program Management, or similar roles.
- Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment.
- Strong understanding of cloud architectures (AWS, GCP, Azure), distributed systems, and modern SDLC practices.
- Experience working with SRE, Infrastructure, and/or Security Engineering teams.
- Track record of managing cross-team dependencies and complex technical initiatives.
- Strong technical fluency; able to engage deeply with engineers without needing to write production code.
- Leverage AI tools to aid decision-making and productivity
- Excellent execution and organizational skills.
- High judgment in prioritization and risk management.
- Clear, concise written and verbal communication.
- Comfort operating with ambiguity and limited structure.
- Bias toward action, ownership, and outcomes.
Benefits
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, commuter, and childcare reimbursements
- Generous parental leave policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Program ManagementEngineering Program Managementinfrastructure programsplatform programssecurity programscloud architecturesAWSGCPAzuremodern SDLC practices
Soft Skills
execution skillsorganizational skillsjudgment in prioritizationrisk managementwritten communicationverbal communicationoperating with ambiguityownershipoutcomes orientationbias toward action