Aircall

Scale Customer Engineer, Southern Market

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Job Level

Junior

About the role

  • Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
  • They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers.
  • This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.

Requirements

  • 1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.
  • Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.
  • Comfortable managing multiple customers using structured playbooks and clear processes.
  • Confident presenting and facilitating sessions over video in a professional, engaging way.
  • Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.
  • Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.
Benefits
  • Why join us?
  • 🚀 Key moment to join Aircall in terms of growth and opportunities
  • 💆‍♀️ Our people matter, work-life balance is important at Aircall
  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
  • 💶 Competitive salary package & benefits
  • DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
  • We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
  • Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer onboardingcustomer successsupportimplementationtechnical enablement
Soft Skills
resourcefulclear communicatorstrong presenterguiding customersengaging