Aircall

Scale Customer Engineer, LATAM Market

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Junior

About the role

  • Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
  • They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers.
  • This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.

Requirements

  • 1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.
  • Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.
  • Comfortable managing multiple customers using structured playbooks and clear processes.
  • Confident presenting and facilitating sessions over video in a professional, engaging way.
  • Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.
  • Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.
Benefits
  • Competitive salary package & benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSOnboardingCustomer SuccessSupportImplementationTechnical Enablement
Soft Skills
resourcefulclear communicatorstrong presenterguiding customersmotivatedengaging