Scale Customer Engineer, APAC Market
Aircall
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
- Deliver recurring onboarding webinars for SMB/Core customers — helping them configure Aircall, understand key features, and reach first value quickly.
- Assist customers with basic configuration, early setup blockers, and best-practice guidance.
- Review health and usage signals to understand where customers may need check-ins.
- Provide practical, easy-to-understand explanations for Account Managers on workflows or product configuration.
- Coordinate follow-up between Support, Product, and the AM for customer issues.
Requirements
- 1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.
- Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.
- Comfortable managing multiple customers using structured playbooks and clear processes.
- Confident presenting and facilitating sessions over video in a professional, engaging way.
- Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.
- Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- DE&I Statement: diversity, equity and inclusion, irrespective of origins, identity, background and orientations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer engagementpresentation skillsfacilitation skillsproblem-solvingcommunicationtrainingconfiguration guidanceproactive supportreactive supportcustomer success