Airbyte

Customer Support Developer

Airbyte

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudETLGoogle Cloud PlatformGraphQLPython

About the role

  • Serve as the primary technical escalation point for API-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
  • Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
  • Dig into complex issues across REST/GraphQL APIs, connectors, data pipelines, and SaaS integrations -- not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
  • Reproduce customer-reported bugs by inspecting API request/response payloads, connector logs, and sync state, and document findings with enough technical detail for Engineering to act on immediately.
  • Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
  • Get hands-on with customers building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence - from authentication and pagination to rate limiting, error handling, and webhooks.
  • Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices.
  • Support customers with the Embedded API, covering source creation, connector template management, and widget token authentication.
  • Help customers building on the Airbyte Connector SDK find their footing, including YAML-based connector definitions, OpenAPI specs, and cassette-based testing workflows.
  • Contribute directly to Airbyte's open-source connectors and the Python Connector Development Kit (CDK) - fix bugs, improve error handling, add incremental sync support, and submit pull requests to the airbyte and airbyte-python-cdk repositories.
  • Build and ship features in the Connector Builder to improve the low-code/no-code experience for users creating API connectors using declarative YAML manifests.
  • Stay sharp on Airbyte's API surface, new connector releases, and platform updates so your guidance is always accurate and timely.
  • Be the voice of the customer within Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and ensure customer pain points actually influence the roadmap.
  • Partner with Solutions Engineering and Sales Engineering to provide white-glove technical onboarding for enterprise customers, including custom connector development, API integration architecture reviews, and production readiness assessments.
  • Train and mentor Technical Support Engineers on API connector concepts, including REST/GraphQL fundamentals, OAuth flows, pagination patterns, rate limiting strategies, error handling, and the Airbyte protocol (spec, discover, check, read).
  • Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers.

Requirements

  • 3+ years in technical support, developer relations, DevOps, QA, or a similar role supporting developers or technical users.
  • Proficiency in Python - you must be able to read, write, and debug Python code. You'll be contributing to connectors, the CDK, and automation tooling.
  • Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
  • Proficiency with API testing tools like Postman or cURL.
  • Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows.
  • Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard.
  • High tolerance for ambiguity and a natural self-starter.
Benefits
  • Flexible to work Sun-Thu, Mon-Fri, or Tue-Sat shifts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonREST APIsGraphQLOAuthpaginationwebhooksrate limitingerror handlingAPI testingdata integration
Soft Skills
troubleshootingclear communicationgrowth mindsetself-startercustomer advocacymentoringcollaborationtechnical onboardingproblem-solvingprioritization