
Customer Support Analyst, Strategic Finance
Airbnb
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $112,000 per year
Tech Stack
About the role
- Perform monthly budget vs. actuals (BVA) analysis across Community Support spend categories, including headcount, technology platforms, vendor services, and per-unit metrics; deliver clear variance explanations and insights for leadership.
- Own Payroll and headcount forecasting for the Community Support organization, including sizing the financial impact of headcount changes across location, level, and job family.
- Assist in cost planning initiatives by tracking actuals against forecasts, identifying efficiency opportunities, and contributing to scenario modeling.
- Prepare monthly financial reporting and targeted ad hoc analyses for Community Support stakeholders, highlighting key drivers of cost and performance.
- Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking.
- Support the annual planning cycle by developing planning templates, supporting headcount asks, modeling cost impact, and guiding Community Support leaders through planning processes
Requirements
- 2+ years of experience in investment banking, strategic finance, consulting or a related analytical role; prior exposure to operations organizations is a plus.
- Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis.
- Able to maintain financial models; experience with planning tools such as Oracle or Anaplan is a plus.
- Clear, concise communication skills with the ability to present financial findings to non-finance partners.
- Detail-oriented, proactive, and comfortable navigating a fast-paced setting with shifting priorities.
- Genuine passion for customer operations and the intersection of finance and operations.
Benefits
- Employee Travel Credits
- Bonuses
- Competitive salary
- Health insurance
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget vs. actuals analysispayroll forecastingheadcount forecastingfinancial modelingquantitative analysisqualitative analysiscost planningscenario modelingfinancial reportingcost allocation
Soft Skills
clear communicationconcise communicationdetail-orientedproactiveability to present findingscollaborationnavigating fast-paced settingsmanaging shifting prioritiespassion for customer operationsinterpersonal skills