Airbnb

Staff Program Manager, Technical Education

Airbnb

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $154,000 - $191,500 per year

Job Level

Lead

About the role

  • Collaborate on and develop program strategy for various technical programs, including AI Enablement, AI Education, Machine Learning Education, Data Education, Engineering Education with internal SMEs and other Technical Learning & Development team members
  • Design, create content, and project manage in-person and virtual technical learning events/forums for the Technology organization focusing on unique needs and business objectives
  • Develop and execute program strategies for technical learning experiences and forums, both asynchronous and synchronous
  • Build a community and foster connection across the technical organization through development of in-person and virtual technical learning events/forums, executive stakeholder management, and through recruiting, training, and supporting internal, professional contributors and SMEs
  • Coordinate in-person and virtual logistics for learning and events, coordinating course enrollment and materials
  • Measure, track and analyze the effectiveness of initiatives and programming using data to drive decisions and experimentation
  • Build trusted relationships with senior business leaders across multiple groups and geographies
  • Partner with stakeholders, SMEs, senior leaders and external speakers, vendors and consultants
  • Contribute to operational excellence by optimizing, identifying and recommending methods to streamline processes, tools, templates and scale communication channels
  • Develop project plans, robust documentation, and communication plans as part of exceptional program management
  • Create training materials, slide decks, job aids, and other assets.

Requirements

  • 8+ years of experience guiding strategy and execution in a Technical L&D program or learning content management role
  • Direct prior experience in a technical field (e.g., software engineering, data science, or related roles)
  • Strong understanding of Technology and Engineering organizations and how they operate
  • Experience building and curating technical content for an engineering or technical audience
  • Experience with AI as an agent for developer productivity and knowledge of AI enablement for product development
  • Expertise in instructional design and content design best practices
  • Success building and implementing programs, processes, and operational plans
  • Demonstrated ability to manage several programs and initiatives at once, executing against a broad roadmap
  • Data-driven approach to evaluating and measuring learning experiences
  • Produces clear, comprehensive, and well-structured documentation that enables knowledge sharing and operational excellence
  • Demonstrated ability to build trusted relationships across a diverse range of stakeholders and cross-functional partners
  • Consultative and collaborative skills, comfort partnering with stakeholders, SMEs, senior leaders and external partners
  • Excellent communication skills, with experience marketing and branding learning initiatives
  • Excellent interpersonal skills, including written and verbal communication skills
  • Excellent presentation skills, with an ability to adapt content and conversations to meet the target audience
  • Demonstrated ability to apply graphic and visual design principles to learning materials
  • Proficiency using presentation technologies, Google apps, and spreadsheets.
Benefits
  • This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designcontent designdata analysisprogram managementtechnical content curationAI enablementsoftware engineeringdata scienceoperational planningpresentation design
Soft Skills
collaborative skillsconsultative skillscommunication skillsinterpersonal skillsrelationship buildingproject managementadaptabilitystakeholder managementstrategic thinkingproblem-solving