Airalo

Product Designer

• Lead end-to-end product design for Airalo’s consumer mobile and web experiences, from discovery through delivery.
• Partner with Product, Engineering, Research, Content Design, Data, Growth, and other designers to translate customer needs, insights, and strategy into high-quality product improvements.
• Create user journeys, flows, wireframes, prototypes, high-fidelity designs, UX copy, and production-ready specifications.
• Facilitate workshops, critiques, ideation sessions, and stakeholder conversations that create alignment and momentum.
• Contribute to Airalo’s Design System, improving consistency, accessibility, quality, and efficiency across products.
• Mentor other designers through feedback, pairing, critique, and shared practice.
• Help strengthen the Product Design Guild by raising the bar for craft, collaboration, research-led decision-making, and thoughtful use of AI.

Senior Product Designer, UX

Frontend Engineer

• Build and maintain high-quality software components and scalable features based on product specifications.
• Optimize user interaction and improve SEO to ensure a fast, responsive, and seamless single-page application (SPA).
• Apply unit testing, SOLID principles, and clean code practices to ensure the long-term health of the codebase.
• Work closely with cross-functional teams (Product, Design, and Backend) to estimate tasks, provide progress updates, and troubleshoot technical issues.
• Translate business requirements into elegant frontend code using modern build pipelines and tools.

Backend Engineer

• Develop and maintain robust backend services capable of handling high-volume global traffic.
• Implement functional APIs and optimize query performance to ensure a seamless user experience.
• Contribute to our modular architecture, helping us build resilient, service-oriented systems.
• Write clean, maintainable code by applying SOLID principles, OOP best practices, and design patterns.
• Master the art of debugging, identifying and resolving issues across our stack with precision.
• Integrate asynchronous processes using queues and basic event-driven patterns to improve system efficiency.
• Collaborate closely with Senior Engineers and Product teams to turn requirements into high-quality technical solutions.

Backend Developer – PHP

Customer Retention Specialist

• Develop and execute user retention strategies: Collaborate with cross-functional teams to design and implement comprehensive user retention strategies
• Conduct data analysis: Utilize data-driven insights to identify user retention patterns, trends, and areas of improvement. Analyze customer behavior, engagement metrics, and churn rates to develop actionable recommendations.
• Implement retention campaigns: Utilize CRM and retention tools like Clevertap/Braze/Moengage to execute targeted retention campaigns with personalized messaging, and behavioral triggers. Optimize customer journeys to increase engagement, loyalty, and repeat purchases.
• Customer segmentation: Develop and refine customer segmentation strategies to identify different user segments based on behavior, demographics, and preferences. Tailor retention initiatives and messaging for each segment to drive maximum impact.
• Monitor and analyze retention metrics: Continuously track and analyze key retention metrics such as churn rate, customer lifetime value (CLTV), and repeat purchase rate. Generate regular reports to monitor progress, identify areas for improvement
• Test and optimize retention initiatives: Conduct A/B tests and experiments to evaluate the effectiveness of different retention initiatives. Optimize campaigns, messaging, and tactics based on data-driven insights to maximize user retention.
• Stay updated on industry trends: Keep abreast of the latest industry trends, best practices, and emerging technologies in user retention. Apply knowledge and insights to enhance the effectiveness of retention strategies and campaigns.

User Retention Specialist

Marketing

• Pull and maintain marketing performance data across channels, markets, and time periods, including MTD, weekly, monthly, and historical performance.
• Track key metrics such as spend, revenue, CAC, ROI, installs, signups, transactions, conversion rates, and other growth KPIs.
• Maintain regional trackers, dashboards, and reporting files to ensure performance is easy to monitor and act on.
• Help identify performance trends, gaps, opportunities, and blockers across markets and channels.
• Support monthly business reviews, leadership updates, planning materials, and performance presentations with clear, accurate, and well-structured inputs.
• Support the planning and execution of regional marketing initiatives across Arabia & Africa.
• Coordinate with internal teams including Growth, Performance Marketing, Content, Creative, Influencer, PR, Product, and other cross-functional stakeholders.
• Help manage campaign timelines, asset requirements, launch dependencies, approvals, and stakeholder follow-ups.
• Track campaign readiness before launch and proactively follow up on blockers, missing inputs, or delayed deliverables.
• Support post-campaign analysis and help document learnings for future initiatives.
• Help manage operational and administrative work related to regional marketing activities.
• Support invoice raising, vendor documentation, budget tracking, approvals, and follow-ups with relevant internal teams.
• Maintain clear organization across trackers, action logs, timelines, planning documents, and recurring reporting.
• Ensure important regional initiatives do not lose momentum by keeping owners, next steps, and deadlines visible.

Marketing Manager

Strategy

• Conduct in-depth research and analysis to support strategic decision-making across various areas, including market analysis, competitive intelligence, and financial modeling.
• Oversee the implementation of the PMO driving strategic initiatives, ensuring alignment across departments and tracking progress against key metrics.
• Manage strategic projects from initiation to completion, ensuring on-time delivery and achieving desired outcomes.
• Identify and evaluate new business opportunities for expansion and growth.
• Monitor industry trends and competitive landscape, providing regular updates to the strategy team.
• Identify potential risks and opportunities for the company.
• Own the design and evolution of the OKR framework
• Drive company-wide OKR cycles (setting, alignment, tracking)
• Support and lead/co-lead on monthly / quarterly business reviews (MBRs/QBRs)
• Identify performance gaps and drive corrective actions with stakeholders
• Establish performance culture (accountability, transparency, data-driven decisions)
• Support the preparation of investor materials and participate in investor meetings as needed
• Develop and maintain relationships with existing and potential investors and strategic partners.
• Support in the development of M&A strategy and framework
• Assist in the identification, evaluation, and execution of potential M&A transactions, including due diligence and financial analysis
• Ensure to have an always up to date pitch deck and data room for the company
• Facilitate communication between the executive team and the board of directors.
• Prepare and distribute materials for board meetings, including agendas, reports, and presentations.
• Coordinate logistics for board meetings, ensuring that all necessary information is provided to board members in a timely manner.
• Assist in the implementation of board decisions and resolutions.
• Develop and implement strategies to enhance shareholder value and promote confidence in the organization.
• Address shareholder concerns and inquiries, ensuring a positive and transparent communication process

Strategy Director

Analytics Engineer

• Lead and grow a team of analytics engineers (currently 2, scaling to 4 this year), building a culture of craft, documentation, and user empathy
• Drive the rollout and adoption of Lightdash as our single source of truth for business reporting, based on a unified KPI framework currently in progress
• Own all dashboard development initially - from executive reporting to operational views, with support from analysts - then fully transition the ownership to analysts as self-service matures, building the templates and processes that enable this shift
• Partner with stakeholders to translate reporting needs into well-designed, maintainable data products
• Design and deliver training and enablement programs for business users across all functions
• Own and evolve our core dbt models and semantic layer to support key analytical use cases: customer LTV, acquisition effectiveness, retention, funnel performance, and financial reporting
• Establish governance and standards: metric definitions, dashboard design patterns, modeling practices, testing frameworks, and documentation
• Partner with analysts to translate their needs into scalable data assets, and with Data Engineering on pipeline reliability and data quality
• Partner with Data Engineering on pipeline reliability, data quality, and infrastructure decisions
• Balance rigour with delivery speed-we're still building foundations while the business moves fast