Aira

Translator

• Embody the Aira brand by always being helpful, consistent, creative, and kind.
• Provide an exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
• Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
• Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
• Clearly and accurately present on-demand visual information to blind and low vision customers.
• Consistently answer calls while scheduled.
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
• Maintain strict data privacy standards and confidentiality.
• Maintain regular and consistent attendance and punctuality.
• Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
• Anticipate Explorers’ needs and provide exceptional customer experience.
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments and tasks successfully.
• Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• Follow Visual Interpreter Code of Professional Conduct

Visual Interpreter, PT Weekend

• Clearly and accurately present on-demand visual information to blind and low vision customers.
• Consistently answer calls while scheduled.
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
• Maintain strict data privacy standards and confidentiality.
• Maintain regular and consistent attendance and punctuality.
• Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
• Anticipate Explorers’ needs and provide exceptional customer experience.
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments and tasks successfully.
• Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• Follow Visual Interpreter Code of Professional Conduct

Visual Interpreter, PT Weekend

Visual Interpreter – PT Core