Visual Interpreter, PT Weekend

Aira

Visual Interpreter providing live visual assistance for individuals who are blind or have low vision through proprietary technology. Committed to accessibility and enhancing user experiences through effective communication.

Posted 6/24/2026part-timeRemote • 🇺🇸 United StatesSeniorLead💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Embody the Aira brand by always being helpful, consistent, creative, and kind.
Provide an exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Follow Visual Interpreter Code of Professional Conduct

Requirements

What you’ll need

Is an enthusiastic, eager, and articulate communicator.
Is mission-driven, and has innate problem solving skills.
Adapts well to new technological systems and processes.
Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
Has strong investigative research skills and is tenacious in the pursuit of information.
Utilizes creative problem-solving skills and thrives under pressure.
Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
Has a strong attention to detail.
A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Legal right to work and presence in the United States or Canada
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
Use of headphones with a noise-canceling microphone attached. It must have a USB connection.
Minimum internet speed of 25 Mbps
Preferred Qualifications:
A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).

Benefits

Comp & perks

$20 base rate + time of day incentives
Company issued laptop
$400 technology stipend per year
PTO
100% remote work - always was, always will be
Supportive, integrated team environment with ongoing training opportunities
Paid training**

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencetechnical supportaccessibility technologyvisual interpretinginvestigative researchproblem solvingspatial awareness2D and 3D mappingdescriptive language

Soft Skills

communicationadaptabilityattention to detailteamworkcreativitytrustworthinessenthusiasmeagernesstenacityprofessionalism

Certifications

high school diplomaGED equivalent