Air Lift Company

Inside Sales

• Provide technical product guidance to customers, installers, and dealers via phone, email, and chat.
• Assist with product selection, troubleshooting, and installation questions using a strong technical aptitude.
• Maintain a high standard of customer experience with clear communication, professionalism, and call‑control skills.
• Support inside sales functions including quoting, order entry, cross‑selling, and product recommendations.
• Make outbound calls as needed to follow up on quotes, dealer inquiries, or promotional campaigns.
• Assist Outside Sales Managers with territory needs, dealer follow‑ups, and pre‑call planning.
• Analyze customer service and sales metrics to identify trends, performance gaps, and improvement opportunities.
• Build and maintain reports and dashboards (Excel, CRM, or BI tools) to support territory performance tracking, customer segmentation, and forecasting.
• Work closely with leadership to develop data-driven insights that support strategic planning.
• Partner with Sales, Marketing, and Engineering to communicate customer feedback and identify emerging needs or product issues.

Inside Sales Coordinator

Customer Support

• Handle a high volume of inbound calls with professionalism, efficiency, and strong call‑control techniques.
• Assist customers with product inquiries, installation questions, basic troubleshooting, and warranty-related needs.
• Provide accurate, timely information while maintaining Air Lift’s commitment to exceptional customer satisfaction.
• Document all interactions thoroughly and accurately in the CRM system.
• Escalate complex technical issues to senior staff, technical specialists, or warranty team as appropriate.
• Develop a working knowledge of Air Lift products, including air suspension systems, accessories, and related components.

Inside Sales Coordinator

Customer Service Representative