AIR Communities

Traveling Service Operations Support Manager

AIR Communities

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $90,000 - $105,000 per year

About the role

  • May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers.
  • May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
  • Provide support to the Regional Offices in supporting the operations for properties assigned.
  • Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Requirements

  • Expectation and ability to travel at least 75% of the time with easy access to large Airport.
  • Strong preference be located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area.
  • At least 5 years of experience in Multifamily Service Operations Management.
  • At least 2 years of experience in direct Service Management role.
  • Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager.
  • Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level.
Benefits
  • Paid time off including vacation, sick time, and 11 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with employer contribution.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Property Maintenance ManagementService ManagementPreventative MaintenanceAction Plan CompletionAudit ManagementMultifamily Service Operations ManagementSite Supervision
Soft Skills
Team BuildingCoachingTrainingCommunicationMotivationCustomer ServiceHands-on Management