AIR Communities

Customer Support

• Provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.
• Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities.
• Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness.
• Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed.
• Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations.
• Identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance.

Community Operations Support Specialist