Aiphoria

Technical Account Manager

Aiphoria

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Own the customer relationship after sale for enterprise clients (primarily banks).
  • Act as the primary strategic interface between customer stakeholders and internal teams (product, engineering, project management).
  • Ensure successful deployment, adoption, and expansion of AI voice agents.
  • Manage stakeholder alignment across IT, contact center, digital, compliance, and leadership.
  • Translate technical capabilities into business outcomes (cost reduction, containment rate, CX improvement).
  • Identify upsell and expansion opportunities within existing accounts.
  • Escalate issues internally and ensure cross-team coordination to resolve them.

Requirements

  • 5–10 years experience in customer-facing technical roles such as Solutions Consultant, Account Manager, Customer Success Manager.
  • Experience with enterprise SaaS, AI platforms, conversational AI, contact center technologies, or automation solutions.
  • Strong preference for candidates with banking, fintech, or contact center technology exposure.
  • Experience managing large enterprise stakeholders.
  • Familiarity with AI/ML or conversational AI systems (LLMs, NLU, voice bots, etc.).
  • Understanding of contact center systems (IVR, CRM, call routing, CCaaS platforms).
  • Ability to discuss technical architecture with IT teams while translating value to business leaders.
  • Comfortable reading technical documentation and working closely with engineering teams.
Benefits
  • Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.
  • 401k.
  • A company with entrepreneurial spirit. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI voice agentsenterprise SaaSconversational AIcontact center technologiesautomation solutionsAI/MLLLMsNLUvoice botscontact center systems
Soft Skills
customer relationship managementstakeholder alignmentcross-team coordinationtechnical translationbusiness outcome focusissue escalationcommunicationstrategic interfaceproblem-solvingcustomer success