AimHi Earth

Customer Success Coordinator

AimHi Earth

part-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £30,000 - £35,000 per year

About the role

  • Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners).
  • Following up after sessions (e.g., sending attendee digital badges and certificates).
  • Supporting client communication, including preparing onboarding materials, sharing resources, handling queries and arranging calls. Over time, you’ll feel confident joining client calls directly and supporting delivery without needing close co-hosting, helping new clients get up to speed quickly and smoothly.
  • Spotting where our operational processes could work better and suggesting practical improvements.
  • Helping to put those improvements into place, including working with the Product team to automate or simplify repetitive tasks.
  • Exploring simple automation or system changes that reduce manual work and help us scale delivery more smoothly.

Requirements

  • At least 3 years of experience in client support, or a related role.
  • Exceptional organisational skills with meticulous attention to detail.
  • Proven ability to work independently, balance and prioritise your own time, and meet deadlines.
  • Strong communication skills, including fluent spoken English and polished written grammar.
  • Confidence in learning and adapting to new tools and systems.
  • Experience improving processes or ways of working, rather than only following existing systems.
  • Passion for AimHi Earth’s mission to combat the climate and nature crisis.
  • Experience working in a start-up or fast-moving environment.
  • Familiarity with collaborative platforms (e.g., Slack, Google Drive, Notion, Asana).
  • Experience managing databases or using database tools (e.g., Airtable).
  • Experience working in a remote team environment.
Benefits
  • A Dynamic, Purpose-Driven Team: We’re a team of 10+ people working remotely across time zones, united by a shared mission to tackle the climate and nature emergency.
  • Asynchronous & Flexible: We embrace asynchronous work, allowing team members to structure their days. As long as deadlines are met and key meetings are attended, we support flexible working hours.
  • Collaborative Tools: To keep our work organised and transparent, we use tools like Slack & Loom for sharing updates, Zoom for discussions, and Asana for task management.
  • Regular Touchpoints: We stay connected through weekly check-ins, project meetings, and open communication on Slack.
  • In-Person Gatherings: We come together during the year for in-person team gatherings (expenses covered) to build stronger connections and foster innovation.
  • Commitment to Growth & Sustainability: We’re working closely with Open Org, a community of people and culture professionals, to ensure that AimHi Earth is not only a great place to work but also a sustainable, transparent and regenerative organisation internally.
  • Flexibility & Balance: Work remotely, with flexible hours and generous leave (25 days pro-rata, local bank holidays, and bonus Christmas days).
  • Health & Wellbeing: Bupa health insurance, mental health support and access to co-working facilities in London.
  • Professional Development: An annual budget for wellbeing and growth (pro-rata) and opportunities to attend inspiring events and learning sessions.
  • Financial Security: Contributions to NEST’s ethical pension fund.
  • Connection & Purpose: Join a fast-moving, impactful organisation with regular opportunities to connect globally through memberships, fellowships, and partnerships.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client supportdatabase managementprocess improvementautomationschedulingemail communicationonboarding materials preparationresource sharingquery handlingdeadline management
Soft Skills
organizational skillsattention to detailindependencetime managementstrong communicationadaptabilityproblem-solvingcollaborationconfidencepassion for environmental issues