AimHi Earth

Customer Success Manager

• Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners).
• Following up after sessions (e.g., sending attendee digital badges and certificates).
• Supporting client communication, including preparing onboarding materials, sharing resources, handling queries and arranging calls. Over time, you’ll feel confident joining client calls directly and supporting delivery without needing close co-hosting, helping new clients get up to speed quickly and smoothly.
• Spotting where our operational processes could work better and suggesting practical improvements.
• Helping to put those improvements into place, including working with the Product team to automate or simplify repetitive tasks.
• Exploring simple automation or system changes that reduce manual work and help us scale delivery more smoothly.

Customer Success Coordinator