Consultant

• You advise our clients in the ITSM/ESM context — i.e., you analyze customer requirements and identify improvement potentials
• You evaluate existing structures and processes of service organizations
• You develop ITSM and ESM concepts
• You implement solutions at client sites and provide recommendations for action
• You conduct training sessions and workshops for the introduction and use of ITSM/ESM solutions
• You support second-level support in resolving complex issues
• You actively contribute to the department strategy and take part in implementing our shared goals
• You support your colleagues at AIM with your expertise and act as a sparring partner
• You assist in client acquisition (e.g., through technical contributions and pitch preparation)

IT Consultant – ITSM, ESM

Consultant Ökologische Baubegleitung, Umweltbaubegleitung

Consultant Ecological Construction Supervision, Environmental Construction Supervision

Atlassian Consultant – Jira Service Management

IT Consultant