IT Consultant
AIM Consulting GmbH
ITSM
Atlassian Consultant – Jira Service Management
AIM Consulting GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Hannover • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- You advise our clients in the Atlassian JSM context — you analyze customer requirements and maintain continuous contact with all project stakeholders
- You implement appropriate solutions for our clients and provide actionable recommendations
- You conduct training and workshops for the introduction and use of JSM solutions
- You present yourself as a long-term business partner and support our clients with administration questions or the use of Atlassian products and important plugins
- You actively shape the divisional strategy and contribute to achieving our shared goals
- You support your colleagues at AIM with your expertise and serve as a sparring partner
- You support us in acquiring new clients (e.g., through technical contributions, preparation for pitches)
Requirements
- You know how to consult — you can respond to customer needs and elicit requirements
- You have at least 2 years of professional experience with Atlassian Jira Service Management
- You work in a structured, independent and solution-oriented manner and thereby handle technical and interpersonal challenges
- You bring a strong understanding of customer needs and expectations and have good communication skills
- You are eager for continuous learning and development and open to new tools and methods
- You can communicate very well in German (at least C1) and with your good technical English (B1) you understand the Atlassian ecosystem
Benefits
- Flat hierarchies, a culture of trust, helpfulness and collaboration on equal terms
- Freedom to contribute your ideas and help shape our company’s development
- After-work chillouts and regular team and company events
- We offer you the possibility to balance work with other areas of life. This includes flexible working hours, a 40-hour week that really is a 40-hour week, largely self-determined work location and 30 days of vacation per year
- Regular training and team events for knowledge sharing and an appreciative feedback culture
- A strong focus on your professional and personal development through regular development discussions and dedicated time for personal learning topics, including certifications (e.g., ITIL, Atlassian Jira Service Management)
- Choice of operating system (macOS, Windows)
- Working from abroad (EU, EEA, Switzerland; up to 20 days/year)
- Exclusive discounts from selected partners and attractive fitness offers such as Hansefit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Atlassian Jira Service Managementcustomer requirements analysissolution implementationtraining and workshopstechnical contributionsconsultingstructured problem solvinginterpersonal challenge handlingcustomer needs understandingcontinuous learning
Soft skills
communication skillsindependent worksolution-oriented mindsetcollaborationstrategic thinkingclient relationship managementadaptabilityteam supportpresentation skillscustomer engagement
